Last updated: 5 July 2025
Thank you for visiting NavGeo Services (“NavGeo,” “we,” “our,” or “us”) at navgeos.com (the “Site”). We respect your privacy and are committed to protecting the Personal Data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Site, web applications, marketing communications, and professional GIS services (collectively, the “Services”).
If you do not agree with the practices described below, please do not use the Site or provide us with Personal Data. By accessing or using any part of the Services, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.
1. Who We Are
NavGeo Services is a geospatial solutions provider headquartered in the United Arab Emirates. We specialise in spatial data processing, analysis, cartographic design, and related consulting for public- and private-sector clients across the Middle East and beyond.
| Role | Contact |
|---|---|
| Data Controller | NavGeo Services |
| info@navgeos.com |
2. Scope of This Policy
This Policy applies to:
- Visitors to navgeos.com
- Prospective or existing clients who request proposals, quotes, product demos, or support
- Individuals whose Personal Data appear in geospatial or attribute datasets entrusted to us by a client (where we act as a processor)
- Recipients of NavGeo newsletters, webinar invitations, and marketing campaigns
- Users of any software, web portals, or data-exchange tools we operate
It does not cover third-party websites or services that are linked to or from our Site; each has its own privacy statement.
3. Personal Data We Collect
| Category | Examples | Source |
|---|---|---|
| Identification Data | Name, job title, organisation | You / employer |
| Contact Data | Email address, phone number, postal address | You |
| Account Credentials | Username, hashed passwords, authentication tokens | You |
| Commercial Data | Service enquiries, project briefs, purchase orders, billing records | You / client |
| GIS / Project Data | Shapefiles, geodatabases, satellite imagery, coordinates, attribute tables | Client upload |
| Device & Usage Data | IP address, browser type, referrer URL, pages visited, session duration | Automated |
| Marketing Preferences | Opt-in/out choices, email engagement metrics | You / automated |
We do not intentionally collect special-category (“sensitive”) Personal Data unless required by law or project scope and only with appropriate safeguards.
Cookies & Similar Technologies
We use first-party and limited third-party cookies or local-storage objects to:
- Remember language and accessibility settings
- Analyse traffic patterns and measure campaign effectiveness (e.g., Google Analytics, Microsoft Clarity)
- Facilitate secure sign-in to client portals
You can control cookies via your browser settings or our cookie-consent banner. Blocking essential cookies may impair Site functionality.
4. How We Use Your Information
| Purpose | Lawful basis (GDPR Art. 6) |
|---|---|
| Provide, operate, and secure the Site and client portals | Legitimate interests / Contract |
| Respond to enquiries, RFPs, and support tickets | Pre-contractual steps / Contract |
| Perform GIS consulting, data processing, or hosting under a Statement of Work | Contract |
| Issue invoices, process payments, enforce our terms | Contract / Legitimate interests |
| Send service-related notices (maintenance, policy updates, security alerts) | Legitimate interests / Legal obligation |
| Send newsletters, event invitations, and promotional content | Consent (opt-in) / Legitimate interests* |
| Analyse usage to improve content, UX, and marketing effectiveness | Consent (analytics cookies) / Legitimate interests |
| Comply with applicable laws, regulations, or court orders | Legal obligation |
*We rely on “soft opt-in” for B2B contacts where permitted. You may opt out at any time.
5. How We Share and Disclose Information
We never sell your Personal Data. We share it only as follows:
- Service providers & subprocessors – cloud hosting, email delivery, payment processors, analytics, CRM platforms (all bound by confidentiality and data-protection clauses).
- Project stakeholders – when acting as a processor, we share project outputs only with the client or parties they designate.
- Business transfers – in case of merger, acquisition, or asset sale, provided the recipient honours this Policy or notifies you of changes.
- Legal and safety – if required by law or to protect rights, property, or safety.
Where required, we implement Standard Contractual Clauses (SCCs) or equivalent safeguards for cross-border transfers.
6. Data Retention
| Data type | Retention period |
|---|---|
| Prospect & marketing records | 3 years from last interaction or until you withdraw consent |
| Client project archives | Standard 5 years (unless contract specifies otherwise) |
| Billing & tax records | 7 years (UAE regulations) |
| Web server logs | 12 months |
| Cookies | 1 day–24 months (see banner) |
Beyond these periods we may anonymise or aggregate data for statistical purposes.
7. Data Security
- AES-256 encryption at rest and TLS 1.2+ in transit
- ISO-inspired access-control and least-privilege principles
- Multi-factor authentication for admin accounts
- Routine vulnerability scanning and off-site backups
- Vendor due-diligence and enforced Data-Processing Agreements
No method of electronic storage or transmission is 100 % secure; therefore we cannot guarantee absolute security.
8. Your Rights
You may have the right to:
- Request access to, or a copy of, Personal Data we hold about you
- Rectify inaccuracies or complete incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to certain processing
- Port data to another service provider
- Withdraw consent at any time (for marketing, cookies, etc.)
- Lodge a complaint with your supervisory authority
To exercise any right, email info@navgeos.com. We may need to verify your identity before responding.
Children: Our Services are not directed to children under 16. We do not knowingly collect data from minors. If you believe a child has provided us data, please contact us for deletion.
9. Third-Party Links & Integrations
Our Site may embed maps, social-media widgets, or external links (e.g., Google Maps, LinkedIn). Interacting with these services is governed by their own privacy policies.
10. Changes to This Privacy Policy
We may update this Policy to reflect legal, technical, or business changes. When we do, we will post the revised Policy with a new “Last updated” date and, for material changes, provide prominent notice (e.g., email or banner).
11. Contact Us
For questions, concerns, or complaints regarding privacy or data protection:
- Email: info@navgeos.com
- Website: Contact Form
Quick Reference
| Topic | Key takeaway |
|---|---|
| Data collected | Contact details, usage logs, client GIS data |
| Primary uses | Provide Services, respond to enquiries, improve Site |
| Legal bases | Contract, legitimate interests, consent, legal obligation |
| Sharing | No sale; only trusted processors or legal duty |
| Your rights | Access, rectify, erase, restrict, portability, object |
| Opt-out | Click “unsubscribe” in any marketing email or email us |
| Cookies | Manage via banner or browser settings |
| Updates | We’ll notify you of major changes |
Your trust matters. NavGeo Services is committed to transparent, lawful, and ethical handling of your information so you can focus on what we do best — turning spatial challenges into clear, actionable solutions.